Service Charter

Cargo Logistics Consulting aims to be a leading, agile, and profitable company in the fields of import/export freight forwarding, delivering added value to clients through knowledge, professionalism, and service.

Our management and employees are committed to providing service with dedication, respect, and care, ensuring transparency, fairness, and treating every client as a partner in success.

Our Values

Professionalism

We provide our customers with a professional team that stays up-to-date and continuously trains our employees to deliver the highest level of service.

Transparency

We share the latest relevant data and information with our clients in real time.

Respect and Empathy

We treat our clients as partners in success, maintaining respectful communication, personal attention, and confidentiality.

Fairness

We act with integrity and honesty, fully committed to our clients’ success.

Customer service

We manage the work processes while identifying the customer's needs and providing a solution tailored to his unique needs.

Efficiency

We are committed to swift, efficient service, ensuring availability and prompt response to any issue.

SLA

Quote Delivery

Within 24 hours (except for specialized equipment and weekends).

Customs checks

In the air – up to 24 hours, at sea – as soon as possible, subject to customs schedules.

Payment request submission

At least 24 hours prior to cargo arrival.

Accounting closure

Submission of documents to the client within three days of cargo release from port/airport.

Response to professional inquiries

Within 48 hours of inquiry receipt.